Privacy Policy

1. Introduction

Zigaway values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our marketplace and classifieds platform.

2. Information We Collect

When you use Zigaway, we may collect:

  • Personal details (name, email, phone number, address)

  • Account login information

  • Payment details (processed securely through third-party providers)

  • User activity (browsing history, purchases, searches)

  • Device and technical data (IP address, browser type, cookies)

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your Zigaway account

  • Process transactions and payments

  • Provide customer support and resolve issues

  • Improve our services and user experience

  • Send updates, promotions, or important notifications (you can opt out anytime)

  • Ensure safety, prevent fraud, and enforce our Terms & Conditions

4. Sharing of Information

Zigaway does not sell your personal information to third parties. We may share limited data only when necessary:

  • With trusted service providers (payment processors, delivery partners, etc.)

  • To comply with legal requirements or government requests

  • To protect Zigaway, our users, and the community from fraud or harm

5. Data Security

We use secure encryption and strict safeguards to protect your data. However, no online system is 100% secure, so we encourage users to keep their login details private.

6. Cookies & Tracking

Zigaway uses cookies and similar tools to improve site performance, personalize content, and analyze traffic. You can manage or disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

As a Zigaway user, you have the right to:

  • Access and update your personal information

  • Request deletion of your account or data

  • Opt out of promotional emails

  • Contact us for privacy-related concerns

8. Children’s Privacy

Zigaway is not intended for children under 13 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make major changes, we will notify you through the platform or by email.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:
support@zigaway.com

11. Safety & User Protection

At Zigaway, your safety is our priority. While we work hard to keep the platform secure, users also play a vital role in protecting themselves. Please follow these safety tips:

  • Meet Safely: Always meet in a secure, public place when exchanging goods in person.

  • Avoid Paying in Advance: Do not send money or make payments before confirming the item.

  • Inspect Items: Check products carefully before completing a purchase.

  • WhatsApp Communication: You can contact sellers directly via WhatsApp for more details — but always confirm authenticity before proceeding.

  • Outside Transactions: Zigaway is not responsible for any payments or transactions made outside our platform. Conduct all purchases through our secure system whenever possible.

  • Stay Alert: Report suspicious listings, sellers, or messages to our support team immediately.

Your awareness helps create a safe and trusted community for everyone on Zigaway.